Privacy Policy

This Privacy Policy explains how Tarawy Trading for Export (“Tarawy”, “we”, “us”) collects, uses and protects personal information when you visit https://tarawy.com, contact us, or do business with us.

1. Who we are

Tarawy Trading for Export is an agricultural export company based in Alexandria, Egypt.
Address: Ghaly Tower, 234 Mohamed Osman St., Louran, Alexandria, Egypt
Email: info@tarawy.com · export@tarawy.com
Phone / WhatsApp: +20 102 021 8587

2. Information we collect

• Information you send us: your name, company name, job title, email address, phone or WhatsApp number, country and the details of your inquiry or requirements, when you email us, message us on WhatsApp or use a contact link on this website.
• Business contact information from public sources: as a B2B exporter, we look for importers, distributors and food manufacturers that may need our products. We use only business contact details that a company publishes itself (for example on its own website or official company profile), such as a general company email address, company phone number and the company’s activity.
• Website usage data: pages visited, country, device and browser type, the website that referred you, and clicks on our email and WhatsApp buttons. This is collected through Google Analytics only as described in section 4.

We do not ask for, and do not want to receive, sensitive personal data, payment card numbers or passwords through this website.

3. How we use your information

• To answer your inquiries and prepare offers, specifications and samples you request.
• To contact businesses that may be interested in importing agricultural products from Egypt, with a short, individual business email. Every such email offers an easy way to opt out, and we stop contacting anyone who asks us to.
• To manage our customer and supplier relationships, shipments and export documents.
• To understand how visitors use our website and improve its content.
• To comply with legal, tax and export obligations.

Our legal basis is your consent (for analytics cookies), the steps needed before or for a contract you ask for, our legitimate interest in developing business-to-business trade, and legal obligations.

4. Cookies and analytics

We use Google Analytics 4 to measure visits to this website. Visitors from the European Economic Area, the United Kingdom and Switzerland are asked for consent first, and analytics cookies are not set until you accept. You can decline or change your choice at any time from the cookie bar. Google’s optional data-sharing settings are switched off for our account. Learn more about how Google uses data at policies.google.com/technologies/partner-sites.

5. Tools and service providers

We use trusted providers to run our business, and they process data only on our instructions:

• Our web hosting and company email provider (this website and the @tarawy.com mailboxes).
• Google (Google Analytics, Google Search Console and Google Sheets, used for website statistics and our internal sales records).
• Anthropic (Claude), an AI service we use to help research public company information and draft business emails. Every email is reviewed and approved by our team before it is sent.
• Telegram and WhatsApp, used by our team for internal notifications and to talk with buyers who choose to contact us there.

We do not sell, rent or trade personal information. Some of these providers are located outside Egypt and outside your country; we use them only with appropriate safeguards.

6. Use of Google user data

Our internal tools connect to Google APIs (Google Search Console, Google Analytics and Google Sheets) only to read our own website statistics and to keep our own business records in our own Google account. We do not request access to any visitor’s Google account. Use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. This data is not sold, not used for advertising and not shared with third parties except the service providers listed above.

7. How long we keep information

We keep inquiry and customer records for as long as our business relationship continues and as required by law (for example, export and tax records). Business contacts who do not reply are removed or marked as inactive. If you ask us to stop contacting you, we keep only your email address on a do-not-contact list so that we never write to you again.

8. Your rights

You may ask us to tell you what personal information we hold about you, correct it, delete it, restrict or object to its use, or stop sending you business emails. Where we rely on consent, you may withdraw it at any time. To make a request, write to info@tarawy.com. If you are in the EU/EEA or the UK, you also have the right to complain to your local data protection authority.

9. Security

We protect information with HTTPS encryption, restricted access to our systems and accounts, and regular backups. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

10. Changes to this policy

We may update this Privacy Policy when our services or the law change. The current version is always available on this page.

11. Contact us

For any question about this policy or your personal information, contact us at info@tarawy.com or +20 102 021 8587.